MaritzCX GmbH

Technical Success Specialist

Online seit
14.09.2018 - 16:49
Job-ID
SW-2018-09-14-207531
Jobtyp
Absolventenjobs

Job-Beschreibung

Technical Success Specialists will be experts in MaritzCX products and build Customer Experience solutions using MaritzCX Allegiance software. This position will work with our internal teams under moderate supervision. This position provides a superb training environment for learning best practices in enterprise feedback management and Voice of the Customer initiatives in a high-growth environment. This position is both people and product-oriented and the successful candidate will own the responsibility of delivery high quality solutions to clients and carrying on a tradition of service excellence.

Your valued support will consist of:

  • Support the Implementation teams and other customer-facing teams in architecting VoC programs
  • Support team members in scoping client needs and requirements
  • Implement technical solutions, such as surveys, dashboards, reports, through MaritzCX Allegiance Software Solutions
  • Create user accounts and other system administrative tasks
  • Conduct quality reviews for implementation deliverables
  • Maintain/update project & solution documentation
  • Utilize MaritzCX Allegiance application knowledge to share best practices for solution implementation throughout the scoping process
  • Recommend implementation methodologies and best approach
  • Leverage product knowledge and understand client needs to identify possible new features and enhancements
  • Work with clients to troubleshoot and resolve technical or system-related issues and questions

Anforderungsprofil

This is who we are looking for:

  • Independent thinker, creative problem solver, eye for detail
  • Ability to communicate complex technical details to a non-technical audience; ability to foster credibility with a technical audience
  • Solid technical skills to support quality software implementation
  • Proficient in MS Excel
  • Agile development methodology experience is preferred
  • Proven ability to listen and empathize with a client’s situation
  • Must be an enthusiastic and positive individual who enjoys interactions with customers and co-workers
  • Must be extremely organized and able to manage multiple projects at the same time
  • Self-motivated, flexible, and adaptable
  • Ability to work under the constraints of strict deadlines and short turnaround times
  • Bachelor’s degree
  • One to three years experience in technical implementations, solution design, technical project management, or similar – preferred but not required
  • Experience with HTML, CSS, Javascript is preffered

Art der Beschäftigung

Vollzeit

Firmen- und Kontaktdaten

Firmenname
MaritzCX GmbH
Ansprechpartner
Frau Rachel Heep
Einsatzort
65185 Wiesbaden
Deutschland
Telefon
+49 40 40 3698330
E-Mail

Weitere Informationen

Zeitraum der Beschäftigung
unbefristet, ab Freitag, 14. September 2018